Hey Learners,
It is an unfortunate reality that not all workplaces will be consistently safe. Clients may act disrespectfully or display inappropriate behaviours. Inappropriate behaviour is defined as occurring “when one party does not consent to expressions or action from another person”.
In your role of providing care to clients, you may find clients who do not respect your role or your wellbeing. Some clients may push boundaries through verbal harassment or intimidation, while others may escalate to threatening physical violence. If these situations occur, it is important to ensure your organisation will support you and can handle these situations effectively.
Building a healthy, respectful, and safe culture in the workplace is key to preventing misconduct before it happens. Workplaces can do this by:
- Establishing clear safety policies and codes of conduct for both workers and clients
- Training staff to know policies and codes of conduct, recognise crisis situations and how to intervene, and manage the aftermath effectively
- Ensuring that there are clear, confidential, and accessible reporting systems that allow people to make complaints without retribution and with the security that claims will be investigated promptly
- Providing resources and support for all parties involved, such as counselling and supervision. Consequences for misconduct must also be understood and implemented when necessary
- Building a culture of safety that prioritises empathy, respect, and wellbeing for both workers and clients
Keep in mind that the nature of community support work may include working one-on-one with clients, often in their own homes, which can carry some unique risks. Organisations such as AACAD provide intermediary services and insurance cover if you have concerns and need professional advice.
Every person has the right to feel safe at their workplace. You can access further resources through organisations such as unions, Safe Work Australia, and other government agencies. You can also access guidance material on preventing workplace violence and aggression here.
Remember to stay safe, learners!
