Policies and Terms & Conditions

ACCSC’s POLICIES, TERMS AND CONDITIONS

INTRODUCTION

Please note that all learners enrolling in any of our courses must be aged over 18 years of age at the time of enrolment.

This document outlines the rights and responsibilities you have with regard to the ability of Australian College of Community Services and Care to directly debit your nominated bank account or credit card for any installments or fees due by you under the terms and conditions of this Contract and Service Agreement, the terms of which are stated below. Should you have queries regarding your Contract or service agreement you should in the first instance contact Australian College of Community Services and Care on 1-300 511 455. All queries regarding the provision of services by the Facility should be directed to the Facility.

INITIAL TERM

Australian College of Community Services and Care will debit your nominated account for the amounts and at the frequency of payments as agreed between us on the Australian College of Community Services and Care Contract authorised and accepted by you.

CHANGE OF TERMS

In the unlikely event that the initial terms are to change, they can only do so in accordance with our policies which are available on request or via www.accsc.com.au under the heading Support, you will be given no less than 14 days written notice of the changes.

DEFERRING OR STOPPING A PAYMENT

Should you wish to defer a payment to another date you must contact Australian College of Community Services and Care before the date of that payment to request the deferment. Deferments are entirely at the discretion of Australian College of Community Services and Care and will depend on the length of deferment, the current state of your account and your past history. You may request us to stop an individual payment however you will still be liable to make this payment by some other method or your account will become overdue. Upon deferring or stopping a payment the Australian College of Community Services and Care’s obligation to provide you with any service is also deferred or stopped and will not resume until you recommence payment.

ALTERING THE SCHEDULE OF PAYMENTS

Should you wish to alter the payment frequency or Day to Debit contact Australian College of Community Services and Care and at our discretion in most instances we will be able to make the changes you require. There may be a fee charged for this service (details of any fees payable can be obtained by contacting Australian College of Community Services and Care on 1-300 511 455). Any changes made will not affect the total amount you would otherwise have paid over the minimum term of your Contract.

CANCELLING THE PAYMENTS

You can cancel this automatic payment authority (alternatively, Direct Debit Request Authority) by requesting this of Australian College of Community Services and Care or your bank. Cancellation of the authority to debit your account will not terminate this contract or remove your liability to make the payments you have agreed to. Upon payment of a $200 cancellation fee the Australian College of Community Services and Care may in its absolute discretion decide to cancel your enrollment and in such release you from your liability to fulfill the payments you have agreed to.

DISPUTES

If you dispute any debit payment, you must notify Australian College of Community Services and Care immediately. Australian College of Community Services and Care will respond to your dispute within 7 working days and will immediately refund the amount of the debit if we are not able to substantiate the reason for it. If you do not receive a satisfactory response from us to your dispute contact your financial institution who will respond to you with an answer to your claim within 5 business days if your claim is lodged within 12 months of the disputed drawing, or within 30 business days if your claim is lodged after 12 months from the disputed drawing.

DISHONOURED PAYMENTS

It is your responsibility to ensure that on the due date clear funds are available in your nominated account to meet the direct debit payment. Should your payment be dishonoured Australian College of Community Services and Care will debit you an additional $10.00 with your next payment and may, if we have not received instructions to the contrary from you, debit both the current due payment and the now overdue payment(s) on the same day. Should Australian College of Community Services and Care be unable to obtain payment of overdue money after making every reasonable attempt then the debt may be referred to a credit reporting/debt collection agency. An additional fee of $50 will be added by Australian College of Community Services and Care to the outstanding debt at this time as its fee in dealing with the defaulting Learner. Further, you authorise Australian College of Community Services and Care to add an amount equivalent to 25% of the full outstanding balance for the remainder of the minimum term or payments upon initial referral to the debt collection/credit reporting agency as a genuine pre-estimate of its costs in collecting the outstanding debt.

YOUR OTHER RESPONSIBILITIES

In addition to those already mentioned, you are responsible for ensuring your nominated account is able to accept direct debits. If it is not, it is your responsibility to provide Australian College of Community Services and Care with a new account number.

PRIVACY

A Customer’s “personal information” (as that term is defined in the Privacy Act 1988 (Cth)) will only be used by Australian College of Community Services and Care to provide you with the services contemplated by this Agreement and any directly related products/services from time to time. Australian College of Community Services and Care’ Privacy Statement is to be found on its website at www.accsc.com.au

CANCELLATION OF ENROLMENT

Australian College of Community Services and Care reserves the right in its absolute discretion to cancel the enrollment of any learner who falls more than two (2) installments behind in any payment or installment plan or otherwise breaches its terms and conditions.

GROUNDS FOR CANCELLATION OF ENROLMENT INCLUDE

  • Violation of any of ACCSC’s policies or procedures;
  • Inappropriate or disrespectful communication with members of staff or learners;
  • Misuse of property associated with or belonging to ACCSC;
    Unauthorised use of company property or information;
  • Engaging in disruptive, threatening or bullying behaviours;
  • Time wasting;
  • Ignoring supervisor direction or Instruction;
  • Use of software or websites intended to plagiarise assessments such as an ‘article spinner’;
  • Plagiarism.
  • Notice of cancellation of enrolment with the Australian College of Community Services and Care will be made in writing to a learner. A learner who has their enrolment cancelled will not be eligible for any refund of any sort and will no longer be eligible for training with the Australian College of Community Services and Care. The Australian College of Community Services and Care has no obligation whatsoever to any learner who has their enrollment cancelled. Cancellation of the learners enrollment will not terminate this contract or remove your liability to make the payments you have agreed to.

PLAGIARISM

Plagiarism will not be tolerated and may lead to cancellation of enrollment with no refund. Learners who are warned about plagiarism and continue to submit work that is not their own will have their enrolment cancelled with no refund offered.

RE-SUBMISSION OF PLAGIARISED WORK

Learners accept there will be a $50 re-submission fee per assessment that has been returned by a trainer to a learner because of plagiarism or marked as not yet competent because of plagiarised work. Learners accept that no assessments will be marked until the $50 fee is paid.

CODE OF CONDUCT

Learners must:

  • Be respectful in communication and actions towards our fellow learners’, our trainers’ and all members of staff;
  • Act ethically, truthfully and honestly at all times;
  • Not behave in such a way that might damage the good name and image of ACCSC;
  • Demonstrate respect for the laws and socially accepted norms of Australia.

REFUND POLICY

By enrolling, the learner accepts the refund policy. A full refund, less a $199 administration fee, will be given to learners who cancel/withdraw their enrolment in writing within fourteen (14) days of enrolment. No refunds will be given after fourteen (14) days of the date of enrolment and the learner is liable to pay the balance of any fees owing. No refunds will be given to any learner who has been provided with a letter of enrolment for employment purposes. The $199 administration fee is unconditional. In circumstances where a learner has entered into a payment plan for the payment of course fees and withdraws from the course after the fourteen (14) day cooling off period they are liable to pay for any outstanding fees owed.

EARLY COMPLETION

Should you complete your course before payment of the total course fees are made you must pay the full amount owing to Australian College of Community Services and Care before receiving your qualification or statement of attainment.

COURSE EXTENSION

Extensions will be granted by the Australian College of Community Services and Care at its absolute discretion. If an extension is granted an extension fee of $299 must be paid by the learner.

FAIR GO

You must make a reasonable effort to complete the course in your own time. You acknowledge that the Australian College of Community Services and Care is an online and distance educator. All learning materials are provided for you to study and complete in your own time. Whilst we provide assistance for your study you understand that our trainers are only able to provide occasional support. An example of occasional support might be an email or telephone query to your trainer to clarify a question before attempting an answer. Trainers are unable to provide you with answers or complete the work for you.

PAYMENT SCHEDULE

For Certificate III in Individual Support and Certificate IV in Ageing Support  courses provided by Australian College of Community Services and Care, paid by installments.

$30
Weekly

  • Deposit: $100 + 1st Week Installment (Total $130)
  • Number of Installments: 39
  • Total Cost: $1,300

For the Certificate IV in Disability payment plan.

$50
Weekly

  • Deposit: $150 + 1st Week Installment (Total $200)
  • Number of Installments: 35
  • Total Cost: $1,900

REQUEST A CALL BACK!
FROM OUR STAFF

Fill in the form with your information,
we will be in contact with you shortly!