A full refund, less a $199 administration fee, will be given to learners who cancel/withdraw their enrolment in writing within fourteen (14) days of enrolment. No refunds will be given after fourteen (14) days of the date of enrolment and the learner is liable to pay the balance of any fees owing. The $199 administration fee for any cancellation applies regardless of the time a learner is enrolled due to the administrative costs associated with enrolling and then unenrolling learners and the associated reporting requirements.
The $199 administration fee is unconditional. In circumstances where a learner has entered into a payment plan for the payment of course fees and withdraws from the course after the fourteen (14) day cooling off period they are liable to pay for any outstanding fees owed.
Where a distance learner cancels their enrolment following the issuance of the first five (5) workbooks, they may request a refund of the postage fees to the value of $49. Where more than five (5) workbooks have been issued, no refund of the postage fess will apply.
Learners paying for their course by instalment are not entitled to a refund.